Understand how Pitchup bookings work with eola
Find out how Pitchup bookings come into eola, what you manage in Pitchup, and what to do when a guest changes their booking.
If you run a campsite or other accommodation with eola, you can also sell your pitches on Pitchup. Pitchup bookings come into eola alongside the bookings you take through your own widget, so your team can see every stay in one place.
This guide explains what Pitchup looks after, what eola looks after, and how to handle the occasional booking that needs a hand.
How do I get started with Pitchup?
Pitchup is one of the apps our team sets up for you. Go to Toolset -> Apps, open Pitchup and select 'Request access', or email help@eola.co. We'll match each of your eola pitches to the right pitch on Pitchup so bookings land in the right place.
What is managed in Pitchup?
- Prices: Your Pitchup rates are set in Pitchup, so there's nothing to connect in eola when your rates change
- Allocation: The number of pitches Pitchup can sell is also set in Pitchup. If Pitchup shows no availability while eola shows space, check your allocation in Pitchup first
What do Pitchup guests receive?
Guests who book through Pitchup receive a confirmation that includes their allocated pitch number and your site information, such as facility codes. If a guest says they haven't received theirs, contact our team and we'll check it for you.
Do Pitchup bookings include my question pack answers?
Your eola question packs are part of booking through your own widget, so Pitchup bookings arrive without those answers. If you need details such as a vehicle registration from Pitchup guests, collect them when they arrive or contact them before their stay.
A guest has changed their booking in Pitchup
- Reinstated bookings: If a cancelled booking is reinstated in Pitchup, it stays cancelled in eola. Create the stay again in eola at £0 using the guest's email address, so it shows on your timeline without taking a second payment
- Moving pitch: If a Pitchup guest needs to move to a different pitch, including one that isn't listed on Pitchup such as an overflow field, contact help@eola.co and our team will move it for you
Good to know
- If you ever spot two bookings on the same pitch for the same night, send both booking details to help@eola.co and we'll look into it straight away
- The Timeline view on your calendar shows one row per pitch, which makes it easy to see Pitchup and widget stays side by side
Helpful tips:
- Update your rates and allocation in Pitchup at the start of each season
- Keep your site information up to date so every guest arrives with what they need
- Check your Timeline view after any change made in Pitchup
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