Get help from the eola team
Find out how to get help with eola, from searching the Help Centre and chatting with Ellie to emailing our team, and when we're available.
Whether you have a quick question or need a hand with something bigger, there are a few ways to get help with eola. Here's where to find each one and when our team is around.
Search the Help Centre
Our Help Centre is open any time, with step-by-step guides for everything from setting up activities to understanding your payouts. Use the search bar at the top of any page to find what you need.
Chat with Ellie
Ellie is eola's support assistant. To chat with her, select 'Chat with support' in your Dashboard sidebar.
- Day or night: Ellie is always on hand to answer your questions and point you to the right guide
- Passing you to our team: if you need a person, Ellie will hand your chat over to us. Outside our working hours, we'll follow up by email
Email our team
You can email our team at help@eola.co. We're available Monday to Friday, 9am to 5pm.
If you get in touch outside these hours, we'll get back to you on the next working day.
To help us sort things quickly, let us know your centre name, what you were trying to do and, if you can, include a screenshot.
Check the eola status page
If your Dashboard or booking widget isn't loading, check the eola status page. It shows whether everything is running as normal, and if there's an issue, our team will already be working on it.
Helpful tips:
- Bookmark the Help Centre so it's easy to find whenever you need it
- Ellie is a great first stop for quick questions, and she'll bring in our team whenever you need us
- Ellie and our team are here for you and your team. If your customers have a question about their booking, ask them to contact you directly
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