--- title: My Dashboard or widget isn't loading description: Find out what to check and what to try if your Dashboard or booking widget isn't loading, so you can get back up and running quickly. --- [Skip to content](https://help.eola.co/my-dashboard-or-widget-isnt-loading#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en) 3. [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) # My Dashboard or widget isn't loading ## Find out what to check and what to try if your Dashboard or booking widget isn't loading, so you can get back up and running quickly. If your Dashboard or booking widget isn't loading, these quick checks will help you get back up and running. Start with our status page, then work through the steps below. **Check the eola status page** Start by checking the [eola status page](https://status.eola.co). It shows whether eola.co, your booking widget and the Dashboard are running as normal, along with any planned maintenance. - **All services are online:** work through the quick fixes below to get things working again on your device - **A service is showing an issue:** our team will already be on it, so there's no need to get in touch. The status page will update as we work on it, and once it's resolved **Try these quick fixes** These steps sort out most loading problems. Try them in order: 1. Refresh the page, or close your browser and open it again 2. Open eola in a private or incognito window, or try a different browser. This rules out a browser extension or saved data causing the problem 3. Clear your browser's cache and cookies, then sign in to eola again 4. Check whether other websites are loading. If they aren't, restart your router by turning it off, waiting 30 seconds and turning it back on 5. Try a different connection, for example switch your phone from WiFi to mobile data 6. If you're on a work, venue or guest network, check with whoever manages it that eola isn't being blocked **Still not working?** If eola still isn't loading after these steps, contact our team at [**help@eola.co**](mailto:help@eola.co) and we'll be happy to help. It helps us if you let us know which page you're trying to open and the device and browser you're using, along with a screenshot of what you can see. **Helpful tips:** - Bookmark the [eola status page](https://status.eola.co) so it's easy to find when you need it - Keep a mobile hotspot as a backup for busy sessions, in case your venue's WiFi drops - Your card reader needs a WiFi connection too, so check it's connected if card payments aren't going through - If a customer tells you they can't book, open your widget on your phone using mobile data to check it's loading **Related guides** - [Set up your card reader](https://help.eola.co/set-up-your-card-reader?hsLang=en) - [Find your way around your Dashboard](https://help.eola.co/find-your-way-around-your-dashboard?hsLang=en) - [My activity isn't showing on my widget](https://help.eola.co/my-activity-isnt-showing-on-my-widget?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola