Use a desktop scanner for check-in

A handheld QR code scanner lets you check customers in from a computer instead of a phone. It's the quickest option at a busy front desk.

You'll need the Check-in app and QR code check-in switched on first.

Set up your scanner

1. Plug the scanner into your computer
2. Select Check-in at the top of your Dashboard to open the check-in scanner page
3. Leave the page open at your front desk

Almost any scanner model works. Most type the code in like a keyboard would, with nothing to install.

Check a customer in

Scan the QR code in the customer's booking confirmation email as they arrive. They're checked in and their booking appears on screen.

If a customer still owes money, their membership is no longer active, or they haven't signed a disclaimer or answered a questionnaire, the scanner asks you first, so you can sort it out while they're at the desk.

No scanner yet?

The check-in scanner page can use your computer's or tablet's own camera instead. Hold the customer's QR code up to the camera to scan it.

Helpful tips:

• Keep the check-in scanner page open throughout busy sessions
• Have customers' booking emails ready on their phones as they queue
• Use the on-screen booking details to sort out anything outstanding before they head out

Related guides

• Check customers in with a QR code
• Set up check-in
• Manage unpaid bookings