Manage activity vouchers
Learn how to find your activity vouchers, see which have been used or expired, and get help with refunds and expiry dates.
Every activity voucher your customers buy is listed in your Dashboard, so you can see who bought it, whether it's been used and resend it if a customer loses their code.
Find your activity vouchers
To see your activity vouchers, go to Sales -> Activity vouchers. They're sorted into three tabs:
- Active: bought and ready to use
- Redeemed: already used for a booking
- Expired: past their expiry date without being used
For each voucher you'll see the code, the date it was bought, the customer who bought it, the amount paid and whether it's been redeemed.
To find a specific voucher, search for the customer or the voucher code using the search bar at the top of your Dashboard.
View a voucher
Select a voucher code to open it. You'll see when it was bought, its value, the activity it's for, the code and whether it's been redeemed. You'll also see who bought it, and you can select 'Add note' to keep a note against them.
Resend a voucher code
If a customer has lost their voucher, open it under Sales -> Activity vouchers and select 'Print PDF'. You can print the voucher or save it and email it to the customer.
When a customer uses their voucher
Customers redeem their activity voucher themselves. They select 'I have a voucher or pass' on your widget, enter their code and choose a date and time. The booking covers the number of people and any add-ons on the voucher. Once it's used, the voucher moves to the Redeemed tab.
If you book a customer in with their voucher yourself, for example over the phone or at your desk, open the voucher under Sales -> Activity vouchers and select 'Redeem voucher'. This marks it as used so it can't be booked again.
Help with an activity voucher
Our team can help with anything else you need for an activity voucher, for example:
- Refunding an activity voucher
- Giving a customer more time to use their voucher
Contact our team at help@eola.co with the customer's name and voucher code, and we'll be happy to help.
Helpful tips:
- Check the Active tab before your season starts to see how many vouchers are still to be booked, so you can plan your sessions
- Get in touch with customers whose vouchers are close to expiring to remind them to book
- Have the voucher code to hand when you contact us, as it's the quickest way for us to find it
Related guides