Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Block an accommodation space

Learn how to close a pitch, lodge or other accommodation space for repairs or bad weather, so it can't be booked for the nights you choose.

Sometimes a pitch, lodge or tent needs to come out of use for a while, whether that's a flooded field, a repair or a bell tent being replaced. You can block accommodation spaces straight from your calendar, so they can't be booked for the nights you choose.

Your team sees the block on the calendar, so everyone knows why a space is out of use. Your customers don't see the block or its title. The blocked spaces simply aren't offered for those nights.

Block a space

  1. Go to Calendar and choose the 'Accommodation' view
  2. Select the + button and choose 'Block a space'
  3. Add a title, such as 'Flooded pitches', and any details for your team
  4. Set the start date and end date. The end date is the day guests can check in again
  5. Pick a space type and a space, then select 'Add'. Repeat for each space you want to close
  6. Select 'Save changes'

As you go, eola shows exactly what you're blocking, for example “Blocks 3 nights (Fri 23 Oct – Sun 25 Oct). Guests can check in again from Mon 26 Oct.”

The Accommodation view appears once you have accommodation spaces set up.

Reopen a space or change the dates

Click the block on the calendar. To reopen one space, remove it from the block and select 'Save changes'. To reopen every space on the block, select 'Delete note'. You can change the dates in the same way.

If you list on Pitchup

If your stays are on Pitchup through eola, blocking a pitch that's linked to Pitchup blocks it there too, so it can't be double-booked. Blocks are managed in eola, so if someone changes one on Pitchup, eola puts it back and lets you know. Cancelling a block on Pitchup removes it in eola.

Good to know

  • Blocks cover whole nights
  • You can block one space or several, across different space types, in one go
  • The block shows in both the Accommodation and Overview views of your calendar
  • Space blocks are one-off and cover accommodation only. To close staff or equipment for activities or rentals, block resources with a calendar note instead

Helpful tips:

  • Use a clear title, such as 'Lodge 2 boiler repair', so your team knows at a glance why a space is closed
  • Add who's looking after the repair and when it's due back in the details
  • Remember the end date is the first day guests can check in again, not the last night of the closure
  • Read more on the eola academy: New: block accommodation spaces from the calendar

Related guides