--- title: Verify your account with Stripe description: Learn how to verify your eola account with Stripe, connect your payment account and complete the checks needed to start receiving payouts from your bookings. --- [Skip to content](https://help.eola.co/verify-your-account-with-stripe#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Getting started](https://help.eola.co/getting-started?hsLang=en) # Verify your account with Stripe ## Learn how to verify your eola account with Stripe, connect your payment account and complete the checks needed to start receiving payouts from your bookings. To receive payments from bookings made through eola, you'll first need to set up and verify your Stripe connected account. Stripe is eola's payment provider. They securely process payments made by your customers and handle the verification checks needed before we can send your payouts. **Important:** the information you enter during this process is held securely by Stripe. **Get started** When you first log in to eola, you'll see a 'Payment details needed' banner on your Dashboard. We recommend completing this process as soon as possible so you're ready to receive payments. Click Add details, then select Connect to Stripe. You'll be taken through Stripe's verification process. From this point, the information you provide is entered directly into Stripe and is not held by eola. Stripe will ask you for information about your business, including your industry and business details, followed by information about the people connected to the business. The information Stripe asks for will depend on the type and size of your organisation. For example, a sole trader, limited company or charity may each be asked different questions. Larger organisations may also need to provide information about multiple representatives. Once you've provided the required information, Stripe will carry out its checks. **What happens next?** Once you've completed the process, you'll be returned to your eola Dashboard and the Payment details needed banner will disappear while Stripe completes its checks. If everything is approved, you're ready to receive payments through eola. If Stripe needs any additional information, the banner will reappear on your Dashboard with details of what's required. Simply follow the instructions to complete the verification. **Need help?** If you run into a problem during the Stripe verification process, or don't have the documents you need to hand, you can click 'Return to eola' on the left-hand side of the Stripe page. Then contact **[help@eola.co](mailto:help@eola.co)** and we'll be happy to help. **Helpful tips:** - Start your Stripe verification as soon as possible. Depending on your business structure and size, Stripe may need information from more than one representative - Have your business and identification documents to hand before you begin to make the process as quick as possible - There are no sign-up fees and you won't need a credit card to get started. You can see the fees for your account at any time under Your plan in your Dashboard - Remember that Stripe handles the verification process and securely holds the information you provide - You can read more information on Stripe's verification process via their [support centre here](https://support.stripe.com/topics/verification) **Related guides** - [Your eola payouts](https://help.eola.co/how-eola-payouts-work?hsLang=en) - [Update your bank account details](https://help.eola.co/updating-your-bank-account-details?hsLang=en) - [My Dashboard is asking me to re-verify my details with Stripe](https://help.eola.co/my-dashboard-is-asking-me-to-re-verify-my-details-with-stripe?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola