---
title: Update membership details
description: Learn how members can update their card details and pay outstanding payments from their eola account, and how to update the details of your membership.
---

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# Update membership details

## Learn how members can update their card details and pay outstanding payments from their eola account, and how to update the details of your membership.

Members can manage most of their membership themselves from their eola account, which saves your team time and means they can update things whenever it suits them. Here's what they can do, the steps to share with them, and how to update the details of the membership itself.

**What members can update in their eola account**

Members sign in at [eola.co/enthusiasts/sign\_in](http://eola.co/enthusiasts/sign_in), or from your booking widget, using a magic link sent to their email address. Once signed in, they can:

- View their membership details, including their next payment date
- Access their membership QR code
- Update their card details
- Pay an outstanding membership payment if the membership is showing as 'past due'
- See how to cancel their membership
- For family memberships, they can add, edit and remove family members

**Update card details or pay an outstanding payment**

Share these steps with your member:

1. Sign in to your eola account
2. Click Memberships on the left-hand side
3. Select 'View' on the membership
4. Click 'Manage billing'
5. Enter your card details and follow the prompts to make the payment

If the membership has lapsed, the member can find it under 'Past memberships' in the top-right corner, select 'View', then 'Manage billing' and 'Pay now'.

**Update a member's email address**

If a member's email address has a spelling mistake, contact our team at [**help@eola.co**](mailto:help@eola.co) with their name and the correct email address, and we'll be happy to help. 

**Good to know**

- Card details are held securely by Stripe, eola's payment provider
- If a membership payment doesn't go through, we'll send the member a few reminders to update their payment details. If it still isn't paid after a couple of attempts, the membership will be cancelled and the member will need to join again (they will no longer be able to update their card details at that point)

**Helpful tips:**

- Remind members to check their card details before their renewal date
- Point members to your booking widget to sign in, so they land straight back on your activities
- If a member gets in touch and you're not sure what they need, our [A member wants to update their membership details](https://help.eola.co/a-member-wants-to-update-their-membership-details?hsLang=en) guide may help

**Related guides**

- [A member wants to update their membership details](https://help.eola.co/a-member-wants-to-update-their-membership-details?hsLang=en)
- [Understand magic links](https://help.eola.co/understand-magic-links?hsLang=en)
- [Cancel a membership](https://help.eola.co/cancel-a-membership?hsLang=en)

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- [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content)

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