Understand your Payouts report

Your Payouts report shows every payout eola has sent to your bank account through Stripe, eola's payment provider, so you can see what's arrived and what's on its way.

To open it, go to Reports -> Payouts.

Available and pending

• Available: money that's ready and will be paid out to you on your next payout day
• Pending: payments that are still clearing. These can take up to 3 days before they become available

What each column shows

• Created On: the date the payout was issued
• Amount: the total amount of the payout
• Status: where the payout is, such as paid, pending or in transit
• Currency: the currency the payout was made in
• Arrival date: when the payout is expected in your bank. This takes weekends and bank holidays into account

To see payouts with a particular status, select Filter, choose the status and click Apply.

See what's in a payout

Select the '>' arrow on the right of a payout and we'll email you its breakdown. Every payout lists each charge and refund with the card it was paid on, and adds up to the amount that reached your bank.

Important: if a payout fails or is cancelled, the money isn't lost. It's included in a later payout instead.

Helpful tips:

• Use the arrival date to match each payout to your bank statement
• Need a month, a quarter or a tax year in one file? Use Payouts by date range
• Keep your bank details up to date so your payouts arrive without delay
• If you're expecting a payout that hasn't arrived, contact our team at help@eola.co and we'll look into it for you

Related guides

• Your eola payouts
• Download payouts for a date range
• Understand how refunds work