--- title: Understand your customer emails and reminders description: Find out which emails your customers receive from eola, from booking confirmation to post-experience follow-ups, and when each one is sent. --- [Skip to content](https://help.eola.co/understand-your-customer-emails-and-reminders#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en) # Understand your customer emails and reminders ## Find out which emails your customers receive from eola, from booking confirmation to post-experience follow-ups, and when each one is sent. When a customer books with you, eola sends them a series of emails to confirm their booking, collect any information you need and remind them before the day. It keeps customers informed and well prepared, and saves your team time chasing details. Here's what your customers receive, and when. **Booking confirmation** Sent 10 minutes after the booking has been paid for. The short delay gives the organiser time to complete their disclaimer and question pack before inviting the rest of their group. If anything is still needed, the email includes a 'More information required' button so they can complete it in one click. **More information required** If we're still waiting for details, such as a disclaimer, question pack or the names of others going, we'll remind the customer every 3 days, as long as the booking isn't within the next 24 hours. Providing this information in advance means a quicker, smoother experience on the day. **Booking confirmed** Sent once we have everything we need from the customer, including payment, disclaimer, question pack and participant details. It includes your description, what to bring, itinerary, requirements and post-purchase information. If you use QR check-in, it also contains the customer's QR code. **Booking reminder** Sent 24 hours before the activity starts, as a repeat of the booking confirmed email. If anything is still outstanding, it includes a reminder to complete it. **After the activity** - **24 hours later:** a post-experience email with links to your reviews, plus any message you've added - **2 weeks later:** an email letting the customer know about your other activities These are only sent if the customer hasn't had another active booking with you in the last 7 days, so regular customers aren't sent more emails than they need. **Personalise your post-experience email** Go to Products -\> Activities (or Rentals), select 'Edit' and add your message in Post experience comms. It's a great place to suggest the next step, such as moving from a taster session to a course, or hiring equipment once a course is complete. **Good to know** - For bookings paid with a deposit, customers are reminded about their balance 4 weeks, 2 weeks and 1 week before the activity - You can resend an email to a customer from the session in your calendar: click 'Manage', then 'Comms', choose the email and the customer, and press Send **Helpful tips:** - Keep your activity description, what to bring and itinerary up to date, as they appear in your customers' emails - Ask customers to add noreply@eola.co to their contacts so emails land in their inbox - Use your post-experience message to encourage customers to book their next activity with you **Related guides** - [Create a question pack](https://help.eola.co/create-a-question-pack?hsLang=en) - [Create a disclaimer](https://help.eola.co/create-a-disclaimer?hsLang=en) - [Create an activity](https://help.eola.co/create-an-activity?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola