--- title: Understand question packs and disclaimers description: Find out the difference between question packs and disclaimers, who completes them and how they work for returning customers. --- [Skip to content](https://help.eola.co/understand-question-packs-and-disclaimers#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Account & settings](https://help.eola.co/account-settings?hsLang=en) 3. [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) # Understand question packs and disclaimers ## Find out the difference between question packs and disclaimers, who completes them and how they work for returning customers. Question packs and disclaimers help you collect what you need from customers before they arrive. They work together, but they do different jobs. **Question packs: information you need** A question pack is a set of questions you ask customers, such as their experience level, shoe size or any requirements. Each question can have a Yes or no, Text, Date or Select answer, and you can make questions mandatory. **Disclaimers: agreements you need** A disclaimer is something customers read and agree to, such as your safety rules or an acknowledgement of risk. eola records who agreed and when. **Which should I use?** - **Need a piece of information?** Use a question pack - **Need someone to agree to something?** Use a disclaimer - **Need both?** Assign both to the activity Each activity, rental or accommodation can have one question pack and one disclaimer. You can use the same ones across as many products as you like. **Who completes them** The organiser answers the questions and agrees to the disclaimer when they book. Everyone else on the booking is invited to complete their own, so each person signs for themselves. Children's details are completed by their parent or guardian. When you open a session on your calendar, you can see how many disclaimers have been signed on each booking and select 'View party questionnaires' to read the answers. **Returning customers** If you let customers remember their signed disclaimer, regular customers don't have to sign the same disclaimer every time they book. If you change the wording, everyone is asked to sign again on their next booking. **Helpful tips:** - Keep question packs short. Ask only what your team needs before the session - Use one general disclaimer across similar activities, so returning customers sign it once - Only edit a disclaimer's wording when you need to, as it asks everyone to sign again **Related guides** - [Create a question pack](https://help.eola.co/create-a-question-pack?hsLang=en) - [Create a disclaimer](https://help.eola.co/create-a-disclaimer?hsLang=en) - [Invite participants to a booking](https://help.eola.co/invite-participants-to-a-booking?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola