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Turn on Compliance and safety

Find out how the Compliance and safety app uses AI to flag questionnaire answers that your team may want to look at more closely.

Your customers' safety comes first, and the answers they give in your questionnaires are an important part of that. The Compliance and safety app adds a second pair of eyes, so your team can spot the answers that need a closer look more easily.

The app is free to use and is available on every plan.

How it works

When the app is on, AI reviews every questionnaire completed for a booking and gives each answer a priority score out of 10. A low score means the answer looks fine, and a high score means it needs a closer look.

It looks for anything that could affect whether someone can take part safely, such as health conditions, a Yes that hasn't been explained, requests for assistance, or details that are missing or look wrong. It also takes into account the requirements you've set on your activities and rentals, so each answer is judged against what the session involves.

Switch on Compliance and safety

  1. Go to Toolset -> Apps and select 'Compliance and safety'
  2. Read the terms and conditions tab
  3. Select 'Add to eola' and confirm if prompted
  4. Make sure each activity and rental has a question pack assigned, in the Docs and legal section of its Options step
  5. Fill in 'What are the requirements, if any?' in each activity's Details step

Where you see the flags

Open a session from your calendar. If an answer has been flagged, or questionnaires are still missing, the View questionnaires button turns red.

On the View questionnaires page, you'll see the message 'eola AI detected high-priority answers' and a small indicator next to each answer. Hover over it to see why: a flagged answer shows a short explanation and its score (for example, 7/10 priority score), and answers that look fine show All good.

To check one family or group at the desk, select View party questionnaires on their booking to see just that party's answers, with the same flags.

Good to know

  • Nothing changes for your customers. Scores and explanations are only shown to your team in your Dashboard
  • Only questionnaires answered for bookings are checked. Answers given when someone joins a membership aren't scored
  • The app supports your team's judgement rather than replacing it, so your usual safety checks still apply

Helpful tips:

  • Keep the requirements on your activities and rentals up to date so the review has the right context
  • Check the View questionnaires page for each session before it starts
  • Review your question packs from time to time so you're asking for the information you need

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