--- title: Troubleshooting | Help Centre description: Quick fixes for common questions from you or your customers --- [Skip to content](https://help.eola.co/troubleshooting#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/) 2. [Troubleshooting](https://help.eola.co/troubleshooting) # Troubleshooting Quick fixes for common questions from you or your customers ## I am having a problem - [I can only refund a booking to a credit voucher](https://help.eola.co/i-can-only-refund-a-booking-to-a-credit-voucher) - [A customer has disputed a payment with their bank](https://help.eola.co/a-customer-has-disputed-a-payment-with-their-bank) - [My Dashboard is asking me to re-verify my details with Stripe](https://help.eola.co/my-dashboard-is-asking-me-to-re-verify-my-details-with-stripe) - [My account is saying unverified](https://help.eola.co/my-account-is-saying-unverified) - [I can't see all my rental start times when making a booking](https://help.eola.co/i-cant-see-all-my-rental-start-times-when-making-a-booking) - [My activity isn't showing on my widget](https://help.eola.co/my-activity-isnt-showing-on-my-widget) - [I am unable to edit a customer's name or email address](https://help.eola.co/i-am-unable-to-edit-a-customers-name-or-email-address) - [I cannot reschedule a past booking](https://help.eola.co/i-cannot-reschedule-a-past-booking) See less ▼ ## A customer is having a problem - [A member wants to update their membership details](https://help.eola.co/a-member-wants-to-update-their-membership-details) - [A customer would like a refund on their class pass](https://help.eola.co/a-customer-would-like-a-refund-on-their-class-pass) - [A customer is unable to use their class pass](https://help.eola.co/a-customer-is-unable-to-use-their-class-pass) - [A customer has asked for a payment receipt](https://help.eola.co/a-customer-has-asked-for-a-payment-receipt) - [A customer would like a refund on their credit voucher](https://help.eola.co/a-customer-would-like-a-refund-on-their-credit-voucher) - [A customer is unable to use their credit voucher](https://help.eola.co/a-customer-is-unable-to-use-their-credit-voucher) - [A customer is unable to sign in with a magic link](https://help.eola.co/a-customer-is-unable-to-sign-in-with-a-magic-link) - [A customer has not received their refund](https://help.eola.co/a-customer-has-not-received-their-refund) - [A customer has inputted their name or email address incorrectly](https://help.eola.co/a-customer-has-inputted-their-name-or-email-address-incorrectly) - [A customer has been charged twice for their membership](https://help.eola.co/a-customer-has-been-charged-twice-for-their-membership) - [A customer's membership is showing as cancelled](https://help.eola.co/customers-membership-has-been-cancelled) See less ▼ - [Getting started](https://help.eola.co/getting-started) - [Activities & features](https://help.eola.co/activities-features#main-content) - [Activities](https://help.eola.co/activities-features#activities) - [Rentals](https://help.eola.co/activities-features#rentals) - [Resources](https://help.eola.co/activities-features#resources) - [Bookings & availability](https://help.eola.co/bookings-availability#main-content) - [Your calendar](https://help.eola.co/bookings-availability#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace) - [Memberships](https://help.eola.co/memberships) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes#discount-codes) - [Marketing](https://help.eola.co/marketing) - [Account & billing](https://help.eola.co/account-billing#main-content) - [Your Payouts](https://help.eola.co/account-billing#your-payouts) - [Your Widget](https://help.eola.co/account-billing#your-widget) - [Centre Settings](https://help.eola.co/account-billing#centre-settings) - [Your Policies](https://help.eola.co/account-billing#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting#main-content) - [I am having a problem](https://help.eola.co/troubleshooting#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola