--- title: Send a customer a payment link description: Learn how to send customers a payment link for a new booking, extra participants or a charge, and how to resend a link if needed. --- [Skip to content](https://help.eola.co/send-a-customer-a-payment-link#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en) # Send a customer a payment link ## Learn how to send customers a payment link for a new booking, extra participants or a charge, and how to resend a link if needed. Payment links let your customers pay online in their own time, which is ideal for phone bookings, group bookings and anything added after the booking was made. The customer receives a secure link, adds their card details and completes any disclaimer or question pack, and the booking updates automatically once it's paid. **Send a payment link with a new booking** 1. Click New Booking at the top of any page, or click a timeslot in your calendar and select Add booking 2. Add the booking details and the organiser's name, email address and contact number 3. Choose 'Payment link' as the payment method 4. If you'd like the link sent by text as well, tick 'Send via sms too' 5. Select Complete **Send a payment link for extra participants** When you add participants to an existing booking, choose 'Send a payment link' in the side panel and the organiser will receive a link for the extra amount. **Send a payment link for a charge** To ask a customer to pay for something else, such as an extra or a balance you've agreed, use 'Charge'. 1. Click on the customer's booking 2. Click 'Charge' 3. Enter the amount and the reason 4. Check the email address the link will go to 5. If you'd like a reminder, set a date in 'If not paid, remind me on' and we'll email you if it's still unpaid 6. Press Send **Resend a payment link** Each booking has one payment link. To send it again, open the session, click 'Manage', then 'Comms'. Select the customer's name and choose the link to resend: the booking payment link, the remaining balance link for a deposit, or a charge payment link. **Make a change before the customer pays** If you need to change an unpaid payment link booking, go to Sales -\> Unpaid items, open the booking in checkout again, make your changes and send a new link. **Good to know** - You'll find everything waiting for payment in Sales -\> Unpaid items - Customers should pay using the details the link was sent to. If they're paying with a card in someone else's name, they can select 'Name different on card' at checkout - If you cancel an unpaid charge, its payment link stops working straight away, so only cancel it if it's no longer needed - If a link has gone to the wrong email address, contact our team at [**help@eola.co**](mailto:help@eola.co) and we'll help you get it to the right person **Helpful tips:** - Double-check the organiser's email address before sending, as this is where the link goes - Let the customer know to look out for an email from eola, and to check their junk folder if it doesn't arrive - Use the reminder date on charges so you never need to remember to chase **Related guides** - [Take an activity booking](https://help.eola.co/take-an-activity-booking?hsLang=en) - [Manage unpaid bookings](https://help.eola.co/manage-unpaid-bookings?hsLang=en) - [Edit an activity booking](https://help.eola.co/edit-an-activity-booking?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola