--- title: Reschedule a booking description: Learn how to move a customer's booking to a different date or time, keeping their payment and details on the booking. --- [Skip to content](https://help.eola.co/reschedule-a-booking#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en) 3. [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) # Reschedule a booking ## Learn how to move a customer's booking to a different date or time, keeping their payment and details on the booking. If a customer needs to change their date or time, you can reschedule their booking rather than cancelling it and booking again. You can move it to another time, or to a different activity, and handle any price difference in the same step. **Reschedule a booking** To reschedule, find the customer's booking. You can search for their name using the magnifying glass at the top right of your Dashboard, or open the date and session in your calendar. 1. Click the session, then select 'Manage' 2. Find the customer's booking in the list and select 'Reschedule' 3. Choose the new date on the calendar 4. Find the activity you want. You can use the search box, and each time shows how many spaces it has 5. Select the new time 6. Check the Payment summary, which shows the original payment, the new price and the difference 7. Choose a Payment action 8. Select 'Reschedule' The booking moves to the new session, and the customer is emailed about the change automatically. **If the price is different** If the new time costs more, you can choose 'Charge difference', 'Do not charge' or a custom charge or refund. If it costs less, you can refund the difference, choose not to refund, or set a custom amount instead. The new price is worked out at the standard rate. It doesn't reapply any membership discount, voucher, class pass or manual price change the customer had, so check before charging or refunding the full difference. **Move everyone in a session** To move every booking in a session at once, for example because of the weather, open the session, select 'Manage', then select 'Reschedule all'. **Good to know** - Past bookings can't be rescheduled. See I cannot reschedule a past booking - Make sure the new session has space for everyone on the booking - Select 'Exit' at any point to leave without making changes - To add or remove people rather than change the date, edit the booking instead **Helpful tips:** - If you're moving a whole session, for example because of the weather, offer customers a few quieter sessions to choose from - Add a booking note to record why the booking was moved - If you can't find a suitable date, a credit voucher lets the customer rebook when it suits them **Related guides** - [Edit an activity booking](https://help.eola.co/edit-an-activity-booking?hsLang=en) - [Cancel and refund a booking](https://help.eola.co/cancel-and-refund-a-booking?hsLang=en) - [I cannot reschedule a past booking](https://help.eola.co/i-cannot-reschedule-a-past-booking?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola