--- title: My account is saying unverified description: Find out why your eola account is showing as pending approval or unverified, and what to send our team so we can verify it. --- [Skip to content](https://help.eola.co/my-account-is-saying-unverified#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en) 3. [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) # My account is saying unverified ## Find out why your eola account is showing as pending approval or unverified, and what to send our team so we can verify it. If your Dashboard shows a 'Pending approval' message, or you've been told your account is unverified, it means our team hasn't yet been able to confirm your business details. Every new eola account is checked before it can take card payments or send emails to customers, so this is a normal part of getting started. Here's what it can mean and how to get your account verified. **Your account is still being reviewed** New accounts show as 'Pending approval' until our team has reviewed them. You can keep setting up your activities, widget and team in the meantime. Sending us a link to your business website or social media pages helps us complete the review quickly. **We need a little more information** Sometimes we can't confirm a business from the details on the account alone, for example if there's no business website, a social media page has only just been set up, or the business name on the account doesn't match its website. If so, your account stays unverified until we have enough information to confirm you're a genuine activity business. **What should I check?** 1. Check your inbox for an email from our team, as we may have asked for a little more information 2. Make sure the business name on your eola account matches your website and social media 3. Email [**help@eola.co**](mailto:help@eola.co) with your outlet name and a link to your business website, social media pages or Google reviews **What happens while my account is unverified?** - **Card payments:** customers can't pay by card online, and you won't be able to take card payments, send payment links or sell paid memberships - **Customer emails:** eola won't send emails to your customers on your behalf, such as booking confirmations and reminders Once your account is verified, card payments and customer emails start working straight away. If you've already sent us your details and haven't heard back, contact our team at [**help@eola.co**](mailto:help@eola.co) and we'll be happy to help. **Helpful tips:** - Send us your website or social media links as soon as you can, so verification doesn't hold you up - If you've taken any bookings while your account was under review, resend their confirmation emails once you're verified. Click on the session in your calendar, select 'Manage', then 'Comms' - Use the time while you wait to set up your activities and widget, so you can start taking bookings straight away **Related guides** - [Get your eola account verified](https://help.eola.co/get-your-eola-account-verified?hsLang=en) - [eola | Your guide to getting started...](https://help.eola.co/your-guide-to-getting-started?hsLang=en) - [Understand your customer emails and reminders](https://help.eola.co/understand-your-customer-emails-and-reminders?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola