--- title: Mark an invoice as paid description: Learn how to record an invoice as paid when your customer has paid you another way, so your bookings and reports stay up to date. --- [Skip to content](https://help.eola.co/mark-an-invoice-as-paid#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en) 3. [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) # Mark an invoice as paid ## Learn how to record an invoice as paid when your customer has paid you another way, so your bookings and reports stay up to date. Sometimes a customer pays you directly, for example in cash on the day, by cheque, or by bank transfer into your own account. Marking the invoice as paid keeps your bookings and reports accurate and means your customer won't be chased for a payment they've already made. **Mark an invoice as paid** 1. Open the session in your calendar 2. Select 'Manage' 3. Find the customer and select 'Mark as paid' The invoice changes to Paid and the payment is recorded against the booking. **When should I use it?** Use 'Mark as paid' only when the money has reached you outside eola. If your customer paid using the invoice, by card or by bank transfer, there's no need to do anything, as the invoice updates automatically once the payment arrives. If your customer says they've paid through the invoice but it still shows as open, take a look at [A customer has paid an invoice but it still shows as open](https://help.eola.co/a-customer-has-paid-an-invoice-but-it-still-shows-as-open?hsLang=en). **Important:** Payments you mark as paid aren't included in your eola payouts, because the money came to you directly. Remember to record them in your own accounts. **Good to know** - 'Mark as paid' covers the whole invoice. If your customer has paid part of it, contact our team at [**help@eola.co**](mailto:help@eola.co) and we'll help you record it - Payments made through the invoice are matched for you and included in your payouts, which saves time reconciling. Where you can, encourage customers to pay using the invoice link **Helpful tips:** - Mark invoices as paid as soon as the money arrives, so your team doesn't chase the customer - Add a booking note with how and when the customer paid, for your records - Check your open invoices each week for any that have been paid another way **Related guides** - [Understand the Invoices report](https://help.eola.co/understand-the-invoices-report?hsLang=en) - [Manage unpaid bookings](https://help.eola.co/manage-unpaid-bookings?hsLang=en) - [Your eola payouts](https://help.eola.co/how-eola-payouts-work?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola