--- title: Manage unpaid bookings description: Learn how to find bookings that are still due payment, resend payment links, record payments taken another way and cancel unpaid bookings. --- [Skip to content](https://help.eola.co/manage-unpaid-bookings#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en) # Manage unpaid bookings ## Learn how to find bookings that are still due payment, resend payment links, record payments taken another way and cancel unpaid bookings. Unpaid bookings are bookings where the customer still has a payment to make, for example when you've sent a payment link, taken a deposit or raised an invoice. eola keeps them all together in one list, so you can see who still needs to pay and follow up in a couple of clicks. **See your unpaid bookings** Go to Sales -\> Unpaid items. There are two lists: - **Unpaid bookings:** bookings that are still due payment - **Part-paid bookings (deposit only):** bookings where the customer has paid a deposit and the balance is still to come - **Unpaid additional payments:** extra payments on existing bookings, such as added participants or charges - **Unpaid store items:** store items that haven't been paid for yet In your calendar, a small cross next to a customer's name shows the booking is still due payment. Clicking it opens the booking so you can take a look. You can also see which bookings are unpaid on your Bookings screen. **Resend a payment link or reminder** 1. Find the customer in Unpaid bookings 2. Click the activity link next to their name 3. Click 'Manage', then 'Comms' 4. Choose the email you'd like to resend and select the customer's name from the dropdown 5. Press Send **The customer has paid another way** If the customer has paid you in person or by another method, open the booking, click 'Checkout' and record the payment as 'Cash'. The booking will then drop off your unpaid list. **Cancel an unpaid booking** Open the booking, click 'Manage', then 'Cancel' and confirm. The customer will be emailed and the booking will drop out of the list. To cancel an unpaid additional payment, find it in Unpaid additional payments and select 'Cancel'. **Good to know** - Customers with a deposit booking are reminded about their balance 4 weeks, 2 weeks and 1 week before the activity - To change an unpaid payment link booking, open it in checkout again, make your changes and send a new link - For bookings paid by invoice, you can check the status of each invoice in Reports -\> Invoices **Helpful tips:** - Check your unpaid items regularly, especially in the week before busy sessions - Send payment links for phone bookings so customers can pay and complete their details in one go - If something doesn't look right, contact our team at [**help@eola.co**](mailto:help@eola.co) and we'll be happy to help **Related guides** - [Take an activity booking](https://help.eola.co/take-an-activity-booking?hsLang=en) - [Send a customer a payment link](https://help.eola.co/send-a-customer-a-payment-link?hsLang=en) - [Cancel and refund a booking](https://help.eola.co/cancel-and-refund-a-booking?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola