eola | Your guide to getting started...

Welcome to eola!

We're so pleased to have you on board. By choosing eola, you've joined hundreds of activity centres across the UK that trust our platform to power their bookings and grow their businesses. Better still, you'll be showcasing your experiences to a community of around 1 million adventure enthusiasts, all looking for their next great experience.

We like to think eola is intuitive and easy to use, but if you'd like a little extra guidance, you're in the right place. This guide brings together everything you need to get your account set up, personalise your platform and prepare to start taking bookings. Work through the guides below at your own pace, and you'll be up and running in no time.

1. Verify your account details with Stripe, our payment processor (you'll need to do this to begin receiving payments from us) 

2. Familiarise yourself with our App store, and turn on any functionality that will be helpful to your business 

3. Personalise your Centre Settings to build trust with potential customers 

4. Add your own policies (cancellation policy, disclaimers and question packs) for your complete peace of mind

5. Set up your on-site resources to intuitively manage your kit and prevent over-booking 

6. Create your first activity! 

7. Add rentals, for kit that doesn't require an instructor on hand 

8. Create credit vouchers and class passes to drive even more revenue your way 

9. Add memberships, and let your community build your repeat bookings 

10. Finish setting up your widget, and add the widget to your website 

11. Add your team to your account

11. For more guidance on how to make the best use of eola, check out the full range of help guide articles available via our Help Centre 

12. Join our community! Chat with other partners via our exclusive Partner Facebook Group, and check out the other support and guidance available to you

A few terms you'll see as we move through the guides...

As you start using eola, you'll come across a few terms we use to describe different parts of the platform. Here's a quick introduction to some of our most common eola jargon:

Product: the general term we use for anything you sell through eola. Activities, rentals, memberships and accommodation are all types of products.

Activity: a product or experience you sell that can have multiple customers booked onto the same time slot. 

Apps: additional features and tools within eola that you can enable to help you run your business and get more from your platform. 

Dashboard: the first page you see when you log in to eola. When our guides ask you to navigate somewhere, we'll usually start  from the Dashboard.

Rentals: physical equipment that customers can hire for a set period of time, with the option to offer different pricing for longer hire periods.

Resources: anything you need to manage availability or capacity, from equipment and instructors to spaces or other limits. Linking resources to your activities and rentals can help you manage your availability automatically.

Widget: your online booking experience. It's the Book Now button or booking interface added to your website, where customers can browse your products, choose their options and make a booking.

Helpful tips: 

• We find setup is best done from the sofa, with a cup of tea and plenty of snacks! Set aside a little uninterrupted time and you'll be up and running before you know it

• If you can't see all the apps or features mentioned in our guides, you may not be on the right plan for your business. Our Pro Features plan unlocks the full eola experience. If you'd like to upgrade, just get in touch with us at help@eola.co 

• You don't have to complete everything in one sitting. Come back to these guides whenever you're ready - your progress will be saved as you go

• Still need a hand? Our team is always happy to help. Email help@eola.co for tailored support with getting your account set up