Verify your account with Stripe

To receive payments from bookings made through eola, you'll first need to set up and verify your Stripe connected account. Stripe is eola's payment provider. They securely process payments made by your customers and handle the verification checks needed before we can send your payouts.

Important: eola does not have access to your bank account or your full bank details. The information you enter during this process is held securely by Stripe, not eola.

Get started

When you first log in to eola, you'll see a 'Payment details needed' banner on your Dashboard. We recommend completing this process as soon as possible so you're ready to receive payments. Click Add details, then select Connect to Stripe.

You'll be taken through Stripe's verification process. From this point, the information you provide is entered directly into Stripe and is not held by eola.

Stripe will ask you for information about your business, including your industry and business details, followed by information about the people connected to the business.

The information Stripe asks for will depend on the type and size of your organisation. For example, a sole trader, limited company or charity may each be asked different questions. Larger organisations may also need to provide information about multiple representatives.

Once you've provided the required information, Stripe will carry out its checks.

What happens next?

Once you've completed the process, you'll be returned to your eola Dashboard and the Payment details needed banner will disappear while Stripe completes its checks.

If everything is approved, you're ready to receive payments through eola. If Stripe needs any additional information, the banner will reappear on your Dashboard with details of what's required. Simply follow the instructions to complete the verification.

Need help?

If you run into a problem during the Stripe verification process, or don't have the documents you need to hand, you can click 'Return to eola' on the left-hand side of the Stripe page. Then contact help@eola.co and we'll be happy to help.

Helpful tips:

• Start your Stripe verification as soon as possible. Depending on your business structure and size, Stripe may need information from more than one representative
• Have your business and identification documents to hand before you begin to make the process as quick as possible
• There are no eola sign-up fees or credit cards required. Our commission is taken from bookings you receive through the platform
• Remember that Stripe handles the verification process and securely holds the information you provide. eola does not have access to your full bank account details
• You can read more information on Stripe's verification process via their support centre here