I cannot reschedule a past booking
Learn why past bookings can't be rescheduled in eola and what options are available if a customer needs to change an existing booking.
Bookings can only be rescheduled before the scheduled start time.
Once a booking has started or has passed, eola does not allow it to be rescheduled. This helps maintain an accurate booking history and ensures reporting, attendance records and customer communications remain correct.
If a customer needs to move their booking, this should be done before the activity begins.
If the booking has already taken place, you may need to create a new booking instead, depending on your business processes.
Helpful tips:- Encourage customers to contact you as soon as possible if they need to change their booking
- Make sure your cancellation and rescheduling policies are clearly communicated so customers know their options before their booking begins
- If you're unable to reschedule because the booking has already begun, this is expected behaviour and cannot be overridden by the outlet or the eola team