Edit your cancellation policy

You can update your cancellation policy at any time to reflect changes to your business or booking terms. Any updates you make will automatically be shown on your booking widget, ensuring customers can view your latest policy before booking.

To edit your cancellation policy, go to Toolset -> Policies -> Cancellation.

From here, you can:

• Edit your existing cancellation rules
• Add new rules by clicking Add Rule
• Change the minimum notice required before a booking for each rule to apply
• Update the refund method, choosing between a refund to the customer's card or a voucher
• Adjust the refund percentage
• Add, remove or update an administration fee, either as a percentage or a fixed £ amount
• Edit your Additional Terms if there are circumstances where your standard cancellation policy doesn't apply

Once you've finished making your changes, click Save.

Your updated cancellation policy will immediately be displayed on your booking widget, helping customers understand your terms before they book.

• Review your cancellation policy regularly to ensure it reflects how your business operates
• If you add new products or experiences with different cancellation terms, remember to update your Additional Terms
• Keeping your policy clear and consistent can help reduce customer queries and avoid misunderstandings