Cancel a membership

You can cancel a customer's membership at any time. There are three options available, depending on when you want the membership to end and whether you want to issue a refund.

To cancel a membership:

1. Search for the customer's name using the magnifying glass in the top-right corner of any page
2. Select the customer from the list of Membership Subscriptions
3. Click Manage from the options at the top of the page
4. Choose the cancellation option that best suits your needs

Cancellation options

There are three options to cancel a membership:

• Cancel now with refund: ends the membership immediately and issues a prorated refund for the remaining time in the current billing cycle

• Cancel now without refund: ends the membership immediately without issuing a refund

• Cancel at end of cycle: the member keeps access until the end of their current billing period. The membership then ends and no further payments are taken.

Need to refund the full membership?

If you want to refund the customer for their full membership, rather than issuing the standard prorated refund, please contact help@eola.co and we'll be happy to process this for you.

Helpful tips:

• Remember that once a membership has been cancelled, the customer will no longer have access to their membership benefits. Only choose Cancel now if they should lose access immediately. If they should retain their benefits until the end of their paid period, choose Cancel at end of cycle
• Check which cancellation option you want before confirming, particularly if the customer is requesting a refund
• Cancel at end of cycle is useful when you want a member to retain their benefits until the period they've already paid for has finished
• If you're unsure which option to use, contact help@eola.co and we'll be happy to help you