--- title: I can't sign in to my eola Dashboard description: Find out what to check when you or a team member can't sign in to your eola Dashboard, and how our team can help you get back in. --- [Skip to content](https://help.eola.co/i-cant-sign-in-to-my-eola-dashboard#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en) 3. [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) # I can't sign in to my eola Dashboard ## Find out what to check when you or a team member can't sign in to your eola Dashboard, and how our team can help you get back in. If you or a member of your team can't sign in to your eola Dashboard, it's usually a quick fix. Most sign-in problems come from using the customer sign-in page, an email address eola doesn't recognise, or a password that needs resetting. Work through the checks below and you should be back in your Dashboard in a few minutes. **You're using the customer sign-in page** eola has two separate sign-in pages. Your customers sign in to their own accounts with a magic link at eola.co/enthusiasts/sign\_in. You and your team sign in to the Dashboard through the Business login at [business.eola.co/instructors/sign\_in](https://business.eola.co/instructors/sign_in). If you're being sent a magic link instead of being asked for a password, you're on the customer page. Head to the Business login instead. This is also the most common reason eola works on one device but not another. **Your password needs resetting** On the Business login page, select 'Forgot password?', enter the email address you sign in with and select 'Send reset link'. We'll email you a link to set a new password. Once you're signed in, you can also change your password under My account -\> Personal settings. If the reset link doesn't work for you, contact our team at [**help@eola.co**](mailto:help@eola.co). We can reset your password for you and send you a temporary one. **You're signing in with a different email address** Your login is the email address your team member invite was sent to. If someone else set up your eola account for you, sign in at the Business login with the email address they used. If your email address has changed, you can update it under My account -\> Personal settings once you're signed in, or our team can update it for you. **You haven't been added to the outlet yet** New team members need to be added by someone at your outlet before they can sign in. They can do this in Toolset -\> Team -\> Add Team Member, which sends an invitation email from eola. If a team member has lost access, ask whoever manages your team to check their permission level, or contact us and we'll help. **What should I check?** 1. Make sure you're on the Business login page, not the customer sign-in page 2. Check you're using the email address your invite was sent to 3. Try resetting your password from the Business login page 4. Check the [eola status page](https://status.eola.co) in case there's anything our team is already working on 5. Try a private window or a different browser If none of these help, email [**help@eola.co**](mailto:help@eola.co) with the email address you sign in with and a screenshot of what you see, and we'll get you back in. **Helpful tips:** - Bookmark the Business login page on every device your team uses - Give each member of your team their own login rather than sharing one, so you can manage their access individually - Booking notification emails go to the 'Customer contact email' in Toolset -\> Centre settings, not your login email, so changing your login won't change where bookings are sent **Related guides** - [My Dashboard or widget isn't loading](https://help.eola.co/my-dashboard-or-widget-isnt-loading?hsLang=en) - [Add a team member to your outlet](https://help.eola.co/add-a-team-member?hsLang=en) - [Log out of your eola Dashboard](https://help.eola.co/log-out-of-your-eola-dashboard?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola