--- title: Get your eola account verified description: Find out why we verify every new eola account, what you can do while it's under review and how to get verified quickly. --- [Skip to content](https://help.eola.co/get-your-eola-account-verified#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Getting started](https://help.eola.co/getting-started?hsLang=en) # Get your eola account verified ## Find out why we verify every new eola account, what you can do while it's under review and how to get verified quickly. Every new eola account is reviewed by our team before it can take card payments or send emails to customers. It's one of the ways we keep eola a trusted place to book, for your customers and for every activity business on the platform. You don't need to wait to get started. While your account is being reviewed, you can set up and test everything, so you're ready to go as soon as you're verified. **Why do we verify accounts?** eola connects activity businesses with a community of around 1 million adventure enthusiasts. Checking that every account belongs to a genuine activity business protects your customers' payments and personal details, and means customers can book with confidence. **What can I do while my account is under review?** Your Dashboard will show a 'Pending approval' banner until your account has been verified. In the meantime, you can: - Personalise your centre settings and add your policies - Create your activities and rentals (and memberships, once our team has switched them on for you) - Set up your booking widget - Add your team Until your account is verified: - **Card payments:** customers can't pay by card online, and you won't be able to take card payments, send payment links or sell paid memberships - **Customer emails:** eola won't send emails to your customers on your behalf, such as booking confirmations and reminders **How do I get verified?** Our team reviews new accounts as they come in. To help us verify your account quickly, email [**help@eola.co**](mailto:help@eola.co) with your outlet name and a link to any of the following: - Your business website - Your business's social media pages - Your Google reviews If it's easier, let us know and we'll arrange a quick call to help you through it. Once your account is verified, you're ready to take card payments and eola will start sending emails to your customers. **Good to know** - Emails that would have been sent while your account was under review aren't sent once you're verified. If you've taken any bookings in the meantime, you can resend their confirmation emails from your calendar: click on the session, select 'Manage', then 'Comms' - Free bookings can still be made while your account is under review **Helpful tips:** - Send us your website or social media links as soon as you sign up, so verification doesn't hold you up - Make sure the business name on your eola account matches the name on your website and social media, as this helps us verify you quickly - Use the time while you wait to set up your activities and widget, so you can start taking bookings straight away **Related guides** - [eola | Your guide to getting started...](https://help.eola.co/your-guide-to-getting-started?hsLang=en) - [My account is saying unverified](https://help.eola.co/my-account-is-saying-unverified?hsLang=en) - [Understand your customer emails and reminders](https://help.eola.co/understand-your-customer-emails-and-reminders?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Resources](https://help.eola.co/activities-features?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola