Email all customers on a session

Sometimes plans change and you need to let everyone on a session know quickly, for example if the weather changes, your meeting point moves or you'd like to share some extra information before the day.

'Email all' gathers the email addresses for a session in one go and opens a new message in your own email program, so you can write to everyone at once and any replies come straight back to you.

Email all customers on a session

1. Go to Calendar and click on the session
2. Click 'Manage'
3. Click 'Email all'
4. Your email program will open a new message with the organisers' email addresses added as BCC, so customers can't see each other's details
5. Write your message and send it as you normally would

Before you start

'Email all' uses the email program set up on your computer or device, such as Outlook, Apple Mail or Gmail. If nothing opens when you click it, check that a default email app is set up on your device, or try another browser.

Good to know

• Messages go to the organiser of each booking, so ask organisers to pass on any important updates to everyone in their group
• Because the message is sent from your own email account, replies go straight to your inbox rather than through eola
• Each organiser receives the message individually and replies only come to you, as everyone is added as BCC
• If you need to resend one of eola's automatic emails, such as a booking confirmation, use 'Comms' in 'Manage' instead

Helpful tips:

• Keep the session date and time in your subject line so customers can see straight away which booking it's about
• If you need to cancel a session, use 'Refund all' in 'Manage' so every customer receives a credit voucher in one go
• If you have any trouble, contact our team at help@eola.co and we'll be happy to help

Related guides

• View your calendar
• Cancel and refund a booking
• Add a calendar note