--- title: Create a question pack description: Learn how to create question packs in eola to collect relevant customer information before sessions, with various response options for activities, rentals, accommodation and memberships. --- [Skip to content](https://help.eola.co/create-a-question-pack#main-content) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png)](https://help.eola.co/?hsLang=en) Open main navigation Close main navigation - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Account & settings](https://help.eola.co/account-settings?hsLang=en) 3. [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) # Create a question pack ## Learn how to create question packs in eola to collect relevant customer information before sessions, with various response options for activities, rentals, accommodation and memberships. Question packs help you gather important information from customers before their session takes place. They allow you to collect relevant details in advance, helping your team prepare and deliver a better customer experience. You can use question packs to collect anything from customer preferences and additional requirements to information your team needs to know before the activity begins. You can create multiple question packs in eola, but each product or membership can only have one assigned question pack at a time. **Create a question pack** To create a question pack, go to Toolset -\> Policies -\> Question Packs -\> Create Question Pack You'll then be able to build your question pack by adding the information you need from your customers. **Add your question pack details** Start by adding a name for your question pack. Choose something clear and easy for your team to identify. You can then add as many questions as you need. For each question, choose the type of response you'd like your customer to provide: - **Yes/No:** gives customers a simple dropdown option to select from - **Text:** allows customers to enter their own response into a text box - **Date:** allows customers to pick a date, such as their date of birth - **Select:** gives customers a list to pick one answer from. Add your options one per line, in the order you'd like customers to see them You can also choose whether each question is mandatory. Customers need to answer mandatory questions before they can submit their answers. You can continue adding questions until you've collected all the information you need. Once you're happy with your questions, click Create Question Pack. **Assign your question pack** Once created, you'll need to assign your question pack to the relevant activity, rental, accommodation or membership. Once a customer has booked, they're taken straight to a page to answer your questions. They can also answer them at any time by logging into their eola account, or by using the link in their booking reminder emails. This means your team has the information they need before the session takes place. **Helpful tips:** - Be mindful of the information you collect and ensure questions are appropriate for the activity or membership. As with any customer data, make sure you are handling information responsibly and in line with your own GDPR obligations - Use mandatory questions for information you need before a customer can participate - Keep your question pack concise. Asking too many questions may make customers less likely to complete it fully - Consider what information your team would benefit from knowing before a session starts, such as experience level, preferences or requirements - Review your question packs regularly and update them as your activities or customer needs change - You can show answers such as shoe size or medical needs on a session's participant list, from the Participants tab when you open the session in your calendar - Read more on the eola academy: [Managing questionnaires and question packs for your customers](https://eola.co/academy/managing-questionnaires-for-your-customers) **Related guides** - [Create a disclaimer](https://help.eola.co/create-a-disclaimer?hsLang=en) - [Set up your cancellation policy](https://help.eola.co/set-up-your-cancellation-policy?hsLang=en) - [Create an activity](https://help.eola.co/create-an-activity?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola