Check whether a credit voucher is valid

If a customer says they have a credit voucher, you can check in a couple of minutes whether it's still valid and how much is left to spend.

Find the voucher

Search for the voucher code or the customer's name using the search bar at the top of your Dashboard, or go to Sales -> Credit vouchers.

If the code isn't there, check Sales -> Activity vouchers, as it may be an activity voucher instead. It could also be a voucher from a different centre, or a discount code or class pass.

Check which tab it's in

Credit vouchers are sorted into three tabs:

• Active: valid, with money left to spend
• Used: the balance has all been spent
• Expired: past its expiry date

Check the details

Open the voucher to see:

• The remaining balance
• The expiry date
• 'Previously used on', which lists each booking it's been used for

Good to know

• A credit voucher can be used over more than one booking until its balance runs out
• If a booking costs more than the balance, the customer pays the difference by card at checkout
• If a voucher has expired and you're happy to give the customer more time, open it, select Edit Expiration Date and choose a new date

Helpful tips:

• Ask the customer to read the code exactly as it's written on their voucher
• Check 'Previously used on' first if a customer questions their balance
• If a customer has lost their code, open the voucher and select 'Print PDF' to resend it

Related guides

• Manage a credit voucher
• A customer is unable to use their credit voucher
• Check whether an activity voucher is valid