--- title: Change where your booking notification emails go description: Learn which email address receives your booking notifications, how to change it, and how to keep them organised in your inbox. --- [Skip to content](https://help.eola.co/change-where-your-booking-notification-emails-go#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Account & settings](https://help.eola.co/account-settings?hsLang=en) # Change where your booking notification emails go ## Learn which email address receives your booking notifications, how to change it, and how to keep them organised in your inbox. Every time a customer books with you, eola sends you an email so you know straight away. These booking notifications go to your centre's contact email, not the email address you use to sign in. **Which address gets your booking emails** Booking notifications go to the 'Customer contact email' in Toolset -\> Centre settings. Cancellation requests go to this address too. Your sign-in email is separate. It's used for things like the reports you download, so changing your sign-in email won't change where booking notifications go. **Change the address** To change it, go to Toolset -\> Centre settings. 1. Find 'Customer contact email' 2. Enter the new address 3. Save your changes **Important:** this is also the contact email your customers see, for example in their booking reminders. Changing it updates everywhere it's used, so choose an inbox your team checks regularly. If you'd prefer us to update it for you, contact our team at [**help@eola.co**](mailto:help@eola.co). **Good to know** - When a customer books several things in one basket, you'll receive one email for the whole basket - For bookings with a deposit, you can follow progress in Sales -\> Unpaid items - You can also see new bookings and cancellation requests under the notifications bell in the top right of your Dashboard - If a notification arrives blank, check your email provider's settings, as this is usually down to how the inbox displays the email **Keep notifications organised** Booking notifications are part of how eola keeps you up to date, so they stay switched on. If you'd like them out of your main inbox, set up a rule in your email provider to move emails from eola into their own folder. **Helpful tips:** - Use a shared inbox, such as a bookings@ address, so the whole team can see new bookings - If notifications seem to have stopped, check the 'Customer contact email' in your Centre settings first and then your spam or junk folder - Add eola's emails to your safe senders list so notifications land in your inbox **Related guides** - [Personalise your centre settings](https://help.eola.co/personalise-your-centre-settings?hsLang=en) - [Understand your customer emails and reminders](https://help.eola.co/understand-your-customer-emails-and-reminders?hsLang=en) - [Take deposits on your bookings](https://help.eola.co/take-deposits-on-your-bookings?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola