--- title: Cancel and refund a booking description: Learn how to cancel and refund a single booking from your calendar, choose between a card refund or a credit voucher, and what happens with booking fees. --- [Skip to content](https://help.eola.co/cancel-and-refund-a-booking#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en) 3. [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) # Cancel and refund a booking ## Learn how to cancel and refund a single booking from your calendar, choose between a card refund or a credit voucher, and what happens with booking fees. Plans change, and sometimes a customer will need to cancel. You can cancel and refund a booking yourself in a few clicks, in line with your own cancellation policy, and choose whether the money goes back to the customer's card or onto a credit voucher. **Cancel and refund a booking** To cancel and refund a booking, go to the session on your calendar. 1. Click on the session to open it 2. Click 'Manage' at the top 3. Find the customer's booking and click 'Cancel / refund' next to it 4. Choose whether to cancel the booking, or keep the booking live (the customer will be notified if the booking is cancelled) 5. Choose whether to refund the full amount, offer a partial refund or cancel without refund 6. Choose whether to refund to the customer's original payment card or to a credit voucher 7. Confirm the refund **Important:** 'Refund all' at the top of the page is designed for cancelling a whole session at once, for example if you need to cancel because of the weather. It refunds every booking to a credit voucher. If you'd like to refund a single booking to the customer's card, use 'Cancel / refund' next to that booking instead. **Card refund or credit voucher?** A credit voucher keeps the booking value with your business and gives the customer an easy way to book again when it suits them. Where it's practical, rescheduling the booking or refunding to a credit voucher is often the best option for both you and your customer. If the customer would prefer their money back, a card refund returns the payment to the card they originally paid with. **What happens to the booking fee?** Booking fees aren't refunded automatically when a booking is cancelled. If you'd like the booking fee refunded to your customer as well, email us at [**help@eola.co**](mailto:help@eola.co) with the booking details and we'll refund it for you. **Good to know** - If a booking was paid for with a voucher, the refund is automatically issued as a new voucher - If the customer's original card is no longer active, their bank will usually redirect the refund to their new card. If that doesn't happen, contact us with the customer's email address and booking date and we'll help you resolve it - Refunds can take different amounts of time to appear, depending on the customer's bank or card provider, between 5 - 10 working days should be allowed for **Helpful tips:** - Keep your cancellation policy up to date so customers know what to expect before they book - Offer to reschedule before refunding. Customers are often happy to move to another date - If you need to cancel a whole session, use 'Refund all' so every customer receives a credit voucher in one go **Related guides** - [A customer has not received their refund](https://help.eola.co/a-customer-has-not-received-their-refund?hsLang=en) - [Set up your cancellation policy](https://help.eola.co/set-up-your-cancellation-policy?hsLang=en) - [View your calendar](https://help.eola.co/viewing-your-calendar?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & features](https://help.eola.co/activities-features?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-features?hsLang=en#activities) - [Rentals](https://help.eola.co/activities-features?hsLang=en#rentals) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Memberships](https://help.eola.co/memberships?hsLang=en) - [Account & billing](https://help.eola.co/account-billing?hsLang=en#main-content) - [Your Payouts](https://help.eola.co/account-billing?hsLang=en#your-payouts) - [Your Widget](https://help.eola.co/account-billing?hsLang=en#your-widget) - [Centre Settings](https://help.eola.co/account-billing?hsLang=en#centre-settings) - [Your Policies](https://help.eola.co/account-billing?hsLang=en#your-policies) - [Team & Permission Sets](https://help.eola.co/account-billing?hsLang=en#team-permission-sets) - [Leaving eola](https://help.eola.co/account-billing?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola