--- title: Add customer comms to your activity description: Learn how to add requirements, what to bring, an itinerary and post-booking information so customers have everything they need before and after they book. --- [Skip to content](https://help.eola.co/add-customer-comms-to-your-activity#main-content) English Show submenu for translations ![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web.png?width=109&height=40&name=eola-logo-web.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](mailto:help@eola.co) [Contact us](mailto:help@eola.co) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.eola.co/?hsLang=en) 2. [Activities & products](https://help.eola.co/activities-products?hsLang=en) 3. [Activities](https://help.eola.co/activities-products?hsLang=en#activities) # Add customer comms to your activity ## Learn how to add requirements, what to bring, an itinerary and post-booking information so customers have everything they need before and after they book. Customers are more likely to book when they can see exactly what to expect. The Customer comms fields on each activity answer the questions people usually phone or email about, so they can book online with confidence and arrive prepared. **Add customer comms** To add customer comms, go to Products -\> Activities and select 'Edit' on the activity. On the Details step, you'll find the Customer comms section alongside your activity details. - **Requirements:** Anything customers need to meet to take part, such as a minimum age, fitness level or being able to swim 50m unaided - **What to bring:** Items such as a towel, spare clothes, sun cream or a packed lunch - **Itinerary:** The shape of the session from briefing to finish, so customers can picture the experience - **Post purchase information:** Sent to customers once they've booked. Use it for parking, where to meet, arrival time or a friendly thank you - **Post experience email:** A message sent after the session has taken place. If you have review links set up, it's a great place to ask for a review Requirements, what to bring and the itinerary appear on your activity page, so customers see them before they book. Short bullet points work best for each one. Click Save and Exit when you've finished. **Add a meeting point** At the bottom of the Details step, add a meeting point so customers know exactly where to go. This also helps your activity show in the right place on eola Marketplace and Google. See [Change your activity's meeting point](https://help.eola.co/change-your-activitys-meeting-point?hsLang=en). **Good to know** - Your description is also included in the booking confirmation email, so keep longer arrival and admin details in your post purchase information - If you need customers to answer questions or sign a disclaimer, use a question pack or disclaimer instead. Customers complete these after checkout **Helpful tips:** - Think about the questions your team answers most often and add the answers here - Be specific: "Wear clothes you don't mind getting wet" is more helpful than "Suitable clothing" - Review your customer comms each season in case anything has changed - Read more on the eola academy: [Dos & don'ts when listing activities and experiences](https://eola.co/academy/dos-donts-when-listing-activities-and-experiences) **Related guides** - [Change your activity's meeting point](https://help.eola.co/change-your-activitys-meeting-point?hsLang=en) - [Add review links to your customer emails](https://help.eola.co/add-review-links-to-your-customer-emails?hsLang=en) - [Understand question packs and disclaimers](https://help.eola.co/understand-question-packs-and-disclaimers?hsLang=en) - [Getting started](https://help.eola.co/getting-started?hsLang=en) - [Activities & products](https://help.eola.co/activities-products?hsLang=en#main-content) - [Activities](https://help.eola.co/activities-products?hsLang=en#activities) - [Access & approvals](https://help.eola.co/activities-products?hsLang=en#access-approvals) - [Pricing & extras](https://help.eola.co/activities-products?hsLang=en#pricing-extras) - [Rentals](https://help.eola.co/activities-products?hsLang=en#rentals) - [Accommodation](https://help.eola.co/activities-products?hsLang=en#accommodation) - [Store items](https://help.eola.co/activities-products?hsLang=en#store-items) - [Resources](https://help.eola.co/activities-products?hsLang=en#resources) - [Bookings & availability](https://help.eola.co/bookings-availability?hsLang=en#main-content) - [Your calendar](https://help.eola.co/bookings-availability?hsLang=en#your-calendar) - [Manage bookings](https://help.eola.co/bookings-availability?hsLang=en#manage-bookings) - [Check-in](https://help.eola.co/bookings-availability?hsLang=en#check-in) - [Payments & payouts](https://help.eola.co/payments-payouts?hsLang=en#main-content) - [Card readers](https://help.eola.co/payments-payouts?hsLang=en#card-readers) - [Invoices](https://help.eola.co/payments-payouts?hsLang=en#invoices) - [Payouts & fees](https://help.eola.co/payments-payouts?hsLang=en#payouts-fees) - [Memberships](https://help.eola.co/memberships?hsLang=en#main-content) - [Set up memberships](https://help.eola.co/memberships?hsLang=en#set-up-memberships) - [Manage your members](https://help.eola.co/memberships?hsLang=en#manage-your-members) - [Vouchers, passes & discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#main-content) - [Credit vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#credit-vouchers) - [Activity vouchers](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#activity-vouchers) - [Class passes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#class-passes) - [Discount codes](https://help.eola.co/vouchers-passes-discount-codes?hsLang=en#discount-codes) - [Your widget](https://help.eola.co/your-widget?hsLang=en) - [Marketing](https://help.eola.co/marketing?hsLang=en) - [eola Marketplace](https://help.eola.co/eola-marketplace?hsLang=en) - [Reporting](https://help.eola.co/reporting?hsLang=en#main-content) - [Using your reports](https://help.eola.co/reporting?hsLang=en#using-your-reports) - [Payouts & sales](https://help.eola.co/reporting?hsLang=en#payouts-sales) - [Bookings & customers](https://help.eola.co/reporting?hsLang=en#bookings-customers) - [Memberships](https://help.eola.co/reporting?hsLang=en#memberships) - [Integrations](https://help.eola.co/integrations?hsLang=en) - [Your customers](https://help.eola.co/your-customers?hsLang=en#main-content) - [Customer accounts](https://help.eola.co/your-customers?hsLang=en#customer-accounts) - [Customer emails & participants](https://help.eola.co/your-customers?hsLang=en#customer-emails-participants) - [Account & settings](https://help.eola.co/account-settings?hsLang=en#main-content) - [Team & permissions](https://help.eola.co/account-settings?hsLang=en#team-permissions) - [Your policies](https://help.eola.co/account-settings?hsLang=en#your-policies) - [Leaving eola](https://help.eola.co/account-settings?hsLang=en#leaving-eola) - [Troubleshooting](https://help.eola.co/troubleshooting?hsLang=en#main-content) - [I am having a problem](https://help.eola.co/troubleshooting?hsLang=en#i-am-having-a-problem) - [A customer is having a problem](https://help.eola.co/troubleshooting?hsLang=en#a-customer-is-having-a-problem) [![eola](https://help.eola.co/hs-fs/hubfs/eola-logo-web-1.png?width=87&height=32&name=eola-logo-web-1.png "eola")](https://help.eola.co/?hsLang=en) [mailto:help@eola.co](mailto:help@eola.co) Copyright © 2026, eola